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Return & Exchange Policy

  • All sales are final. No refunds.
  • You can exchange your purchase within 7 days accompanied by an original sales receipt and original Lama packaging.
  • Merchandise can only be exchanged if it is not used, altered, washed or damaged and must have its all original tags on.
  • Your exchange can be coordinated via email (customersupport@lamaretail.com) or you can call us at +92-311-111-LAMA (5262) between 10am to 6pm,7 days a week.
  • In case of a mark-down in price due to a sales promotions, customers are only eligible to make an exchange against the new, marked down price.
  • Used/misused items will not be eligible for exchange.
  • You can only make a claim of damage merchandise within in 3 days of purchase. If bought online, damaged merchandise must be reported within 3 days of delivery.
  • Claims and exchanges may take up to 3 weeks to be processed.
  • No exchange can be made during sales / promotion periods.
  • Products on promotion are not eligible for exchange.
  • All accessories, including jewelry, undergarments, bags, sunglasses, and belts are not exchangeable.
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January,February,March,April,May,June,July,August,September,October,November,December
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