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Return & Exchange Policy
All sales are final. No refunds.
You can exchange your purchase within 7 days accompanied by an original sales receipt and original Lama packaging.
Merchandise can only be exchanged if it is not used, altered, washed or damaged and must have its all original tags on.
Your exchange can be coordinated via email (customersupport@lamaretail.com) or you can call us at +92-311-111-LAMA (5262) between 10am to 6pm, Monday to Saturday.
In case of a mark-down in price due to a sales promotions, customers are only eligible to make an exchange against the new, marked down price.
Used/misused items will not be eligible for exchange.
You can only make a claim of damage merchandise within in 3 days of purchase. If bought online, damaged merchandise must be reported within 3 days of delivery.
Claims and exchanges may take up to 3 weeks to be processed.
No exchange can be made during sales / promotion periods.
Products on promotion are not eligible for exchange.
All accessories, including jewelry, undergarments, bags, sunglasses, and belts are not exchangeable.
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