Lama RetailLama RetailLama Retail

FAQs

Yes, the LAMA flagship store is located at 22-A, Block K,Gulberg II, Lahore, near Mini Market roundabout.

Our regular store timings are between 11 am to 11 pm.

During restricted, government-mandated hours in light ofCOVID-19, we are currently open between 9 am to 6pm, with these hours subjectto change once official directives are modified.

Place your order with LAMA in 3 easy steps.

•     Add items to cart and simply checkout

•     Submit order with your correct delivery andcontact details

•     Please wait for a confirmation call from aLAMA customer service representative.

Usually, you can expect a call from a LAMA customerservice representative to confirm your order any time between 15 mins and 2hours from the time you place your order. During busier days with ongoingpromotions, the time window may increase.

We offer same-day delivery in Lahore only if orders areconfirmed by 12 pm. For confirmed orders across Pakistan, delivery usuallytakes place within 3 to 5 working days.

After successfully placing your order, you will see your ordernumber on the screen and you will receive an email at the email addressprovided.

Your order is not final until we call and confirm your purchasewith you. Once the order has been confirmed, it cannot be canceled.

Standard delivery charges per order are PKR 150.

We use third-party delivery services like Swift and Call Courierto facilitate deliveries to our customers nationwide.

We do not accept returns.

Please reach out to us immediately (within a 24-hourwindow) via email at customersupport@lamaretail.comor call us on +92-311-11-5262 (LAMA) between 10am to 6pm if you have received adamaged product in the mail. Please attach a photo of the damaged product so wehave it on record and can rectify the problem for you as soon as possible.

 

We will arrange a reverse delivery for your order and you willnot have to pay any delivery charges for damaged items.

Yes, we allow exchanges at LAMA, but if the product was orderedonline and is not damaged, you will have to pay delivery charges. Please callour customer care helpline to facilitate exchanges.

If you ordered online, you must send your parcel back to uswithin 7 days of receiving your purchase, with all original packaging and tagsintact.

 

Articles for exchange must be unworn, completely unaltered andtagged.

Please do not accept an order if the parcel is damaged or theseal is opened. Please take a photo of the damaged parcel and immediately callour customer care helpline at (+)92 311-11-5262 (LAMA) between 10 a.m. to 6p.m. You can also email us at customersupport@lamaretail.com

Exchanges can be made at the LAMA branch where you originallypurchased the item accompanied by an original sales receipt. For onlineexchanges, please contact our customer care helpline and we’ll be happy tohelp. 

We may send your items in separate parcels, so please be patientif all your items are not delivered together. If the delay is beyond 1 businessday, please contact our customer care team for further assistance.

Yes, changes to orders are accepted if you immediately callcustomer care and let them know. Once the order has been processed anddispatched we will be unable to make any changes.

For your security, we are unable to change the address once wehave confirmed your order with you. 

We do not currently have the facility to let you know when aspecific item is back in stock. However, we do tend to re-stock quitefrequently, so recommend you check back!

We have size charts available for products on our website foryour assistance. Generally, our sizes run true to size and wherever they runbig or small, we specify on our website.

Our Native collection focuses on garments inspired by SouthAsian and Pakistani design, while all other categories have a moreinternational, high-street design tilt.

Actual colors may vary slightly from those you see on yourscreen. We try hard to ensure that our photos are as true to reality aspossible.

We recommend you check back soon, as we’re aiming to restock ourshelves often.

All online transactions on the LAMA website are secured paymentsand your personal information is safe. We have a safe security system with anSSL certificate.

We offer online card transactions and cash-on-delivery paymentoptions for our valued customers.

Currently, we are only delivering across Pakistan.

From time to time, we offer promotional discounts. Tag pricesare otherwise final.

Yes, we do! Follow us on Facebook, Instagram and Twitter!@lamaretail

No, you can check out as a guest for all online purchases but werecommend creating an account with us. Sign up and subscribe to the officialLAMA website to stay up-to-date with the latest trends and offers. 

You can change your details by logging into your account andediting your personal information through the ‘My info’ tab.

Please bear in mind that even though you have placed an item inyour SHOPPING BAG, this does not count as a purchase. Another customer may havechecked the item out while it was still in your shopping bag, and the productcould now be out of stock. 

Your package is sealed and secured. You are required to sign forthe parcel at the time of delivery to make sure the parcel was delivered to theright person/ address. 

We are only able to deliver to one address per order. If youwould like to send your purchases to multiple addresses, we suggest you place aseparate order for each destination.

After confirmed orders are dispatched, a unique tracking numberis provided to the customer. You can track your order by using the trackingnumber on the third-party delivery service's website.

LAMA does not offer repair services for any items purchased.

Currently, LAMA does not offer gift cards.

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