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LAMA is a High Street fashion brand. It stands for Life Aesthetics, Metropolitan Apparel.
Design, production, and retail are the heart of the LAMA business model. The brand is committed to bringing to you quality apparel and accessories that are priced competitively and are durable to last beyond the current season.
LAMA proudly brings to you high-end, locally manufactured, quality clothes and accessories, which are usually exported and rarely available in Pakistan. Our material is sourced from international production houses as well as from factories in Pakistan that are primarily export-based. These factories adhere to the highest international standards and comply with our labor laws.
Our design focus is on quality products for men, women, and children. LAMA is committed to constantly evolve with the needs of our customers, keeping in mind quality, comfort, durability, and fashion trends.
LAMA offers you a wide range of apparel, footwear and accessories for men, women and children.
Yes, LAMA has stores in Lahore, Islamabad and Karachi.
We offer same-day delivery in Lahore if the orders placed are confirmed by 12 p.m. We expect to deliver confirmed orders across Pakistan within 3 to 5 working days.
We use third-party delivery services like Swyft, Call Courier, PostEx and Leopard to facilitate deliveries to our customers Nationwide.
The standard delivery charges per order are PKR 100 for orders under PKR 2500.
PLACE YOUR ORDER IN THREE EASY STEPS!
- Add the desired items to your cart and simply checkout
- Submit an order with the correct delivery and contact details
- Kindly wait for a confirmation call from our customer service representative
At LAMA we do not accept returns.
At LAMA we do not refund orders however, we do offer exchanges.
Yes, you can exchange products within 7 days of purchase with the original sales receipt, if the product is defective or of an incorrect size. Articles must be unworn, unaltered and tagged. Promotional merchandise is non-exchangeable.
Kindly do not accept an order if the parcel is damaged or the seal is opened. If you receive a faulty product, immediately call our customer care helpline at +92-3111-115262 between 9 am to 6 pm You can also email us at customersupport@lamaretail.com
We may send your items in separate parcels, so please be patient if all your items are not delivered together. If the delay is beyond one business day, please contact our Customer Care team for further assistance.
If the order does not fit please see our exchange policy, to order a different size and arrange for an exchange
Orders cannot be canceled once we have verified an order with you and it has been processed and dispatched
Yes, changes to order are accepted if you immediately call Customer Care and advise them. Once the order has been processed and dispatched we are unable to make changes
For your security, we are unable to change the address once we have confirmed your order with you.
We do not currently have the facility to advise when a specific item is back in stock. However, we do tend to re-stock quite frequently, so recommend you check back!
You can shop online at www.lamaretail.com for nationwide delivery or visit our physical stores.
We have size charts available for products on our website for your assistance.
After successfully placing your order, you will see your order number on the screen and you will receive an email at the email address provided.
Actual colors may vary. Although we try extremely hard to ensure that our photos are as life-like as possible there may be a slight difference due to the device screens.
Our restocking is usually done on Mondays and Fridays, we recommend you check back or visit us in stores
All online transactions on the LAMA website are secured payments and your personal information is safe. We have a safe security system with an SSL certificate.
We offer online card transactions and cash-on-delivery payment options for our valued customers.
Currently, we are only delivering across Pakistan.
Yes, we offer promotional discounts.
Yes, we have a customer care team at LAMA that can be contacted via call, chat and/or email from 9 a.m to 6 p.m, Monday to Saturday.
LAMA head office is located at Upper Mall Lahore.
Yes, are available on social media platforms such as Facebook, Instagram and Youtube and Twitter.
LAMA's HR email is hr@lamaretail.com
The LAMA official website is www.lamaretail.com
You can create an account or check out as a guest for all online purchases.
You can sign up and subscribe to the official LAMA website to stay up to date with the latest trends and offers.
You can change your details by logging into your account and edit your personal information through the ‘my info’ tab.
Please bear in mind that even though you have placed an item in your SHOPPING BAG, it does not count as a purchase. Another customer may have checked out the item while it was in your SHOPPING BAG and the product is now out of stock
Your package is sealed and secured. You are required to sign for the parcel at the time of delivery to make sure the parcel was delivered to the right person/address.
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest you place a separate order for each destination.
After confirmed orders are dispatched, a unique tracking number is provided to the customer. You can track your order by using the tracking number on the third-party delivery service's website.
LAMA does not offer repair services for any items purchased.
LAMA does not offer gift cards.
The coupon code can be applied to the discount panel at the time of checkout. Once you click ‘apply’ the amount on your order will be adjusted automatically.
If a paid order is canceled prior to delivery for any reason on the customer’s request we offer the amount to be issued in the form of an e-store coupon which can be used online anytime up to 3 months.
Likewise, if the order is canceled due to any reason from the company’s end we can offer an e-store coupon or the amount can also be refunded into your bank account and may take up to 7-10 business days to reflect.
In case you have not received an email confirming your order then please wait for the confirmation call from a LAMA customer care representative. In case there is no confirmation call either, reach out to us at +92-311-1115262 or email us at customersupport@lamaretail.com.